Welcome to SKINN18. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.
1. About SKINN18
- SKINN18 is an online personal-care and skincare brand offering skincare and beauty products through our website.
- Throughout these Terms, “SKINN18,” “we,” “us,” and “our” refer to SKINN18, while “you” and “customer” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
- You agree to use this website only for lawful purposes.
- You must not use the website for fraudulent or unlawful activities, attempt to gain unauthorized access to any part of the website, interfere with the website's functionality or security, or copy, reproduce, or misuse our website content, images, branding, or product information without permission.
- We reserve the right to restrict or terminate access to the website if these terms are violated.
3. Products and Product Information
- We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other information displayed on our website are accurate.
- Product images may appear slightly different depending on your device or screen settings. Packaging, labels, or product appearance may occasionally change. Product availability may change without prior notice. We reserve the right to correct errors or inaccuracies in product information.
- We do not guarantee that every product will always be available.
4. Pricing
- All prices displayed on the website are in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to change product prices at any time without prior notice. Any price change will not affect an order that has already been successfully confirmed.
5. Orders
- When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, and payment details.
- After placing an order, you will receive an order confirmation. An order is considered accepted only after successful payment authorization or confirmation of the applicable payment method.
- We reserve the right to cancel or refuse an order in situations including product unavailability, incorrect pricing or product information, suspected fraudulent or unauthorized activity, incorrect or incomplete customer information, and delivery limitations or other circumstances beyond our reasonable control.
- If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.
6. Payment
- We accept online payments through Razorpay and other payment methods displayed at checkout.
- For Cash on Delivery (COD) orders, an ₹80 advance delivery charge may be collected online at the time of placing the order. The remaining order amount will be payable at the time of delivery.
- The applicable payment and delivery charges will be clearly displayed during checkout before the order is completed.
7. Shipping & Delivery Charges
- Our current delivery charges are:
- Prepaid order below ₹500: ₹80 delivery charge.
- Prepaid order of exactly ₹500 or above: Free delivery.
- COD order of any value: ₹80 delivery charge collected in advance.
- Delivery timelines displayed on the website are estimates and may vary depending on the delivery location, courier availability, weather, holidays, or circumstances beyond our control.
- We are not responsible for delays caused by incorrect delivery information provided by the customer.
8. Returns, Exchanges & Refunds
- Returns, exchanges, and refunds are subject to our Return & Refund Policy.
- Customers should review the applicable policy before placing an order.
- Products that are damaged, defective, incorrect, or otherwise eligible for return should be reported within the applicable return period and may require supporting photographs or other information for verification.
- We reserve the right to inspect and verify returned products before approving a return or refund.
9. Cancellation
- Order cancellation may be permitted only before the order has been processed or shipped.
- Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.
- For prepaid orders that are successfully cancelled, eligible refunds will be processed through the original payment method or applicable payment provider.
10. Skincare & Product Disclaimer
- SKINN18 products are intended for cosmetic and personal-care purposes.
- Individual results may vary depending on skin type, lifestyle, usage, and other individual factors. Product information provided on the website should not be considered medical advice, diagnosis, or treatment.
- Customers should carefully review product ingredients before use. If you have known allergies, sensitivities, or concerns regarding a particular ingredient, consult an appropriate healthcare professional before using the product.
- Discontinue use if irritation or an adverse reaction occurs.
11. Intellectual Property
- All content available on the website, including but not limited to SKINN18 branding and logos, product images, text and descriptions, graphics and designs, website layout, and videos and other visual content, is owned by or licensed to SKINN18 and is protected by applicable intellectual-property laws.
- You may not reproduce, modify, distribute, or commercially use our content without prior written permission.
12. Third-Party Services
- Our website may use third-party services, including payment gateways, shipping providers, analytics services, and other technology providers.
- Your use of such services may also be subject to the terms and policies of those third parties.
- SKINN18 is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.
13. Limitation of Liability
- To the maximum extent permitted by applicable law, SKINN18 will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
- Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
- We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, payment methods, or applicable requirements.
- The updated version will be posted on this page with the revised “Last Updated” date.
15. Governing Law
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
- Any disputes arising in connection with these Terms or your use of the website shall be subject to the applicable jurisdiction of the courts having authority over SKINN18's business operations.
16. Contact Us
- If you have any questions regarding these Terms & Conditions, orders, products, payments, or other matters, please contact SKINN18 through the contact details provided on our website.
- Phone: +91 8904097999 (tel:+918904097999)
- WhatsApp: +91 8904097999 (https://wa.me/918904097999)
- SKINN18
- Website: SKINN18 Online Store