At SKINN18 (“SKINN18”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
- When you use our website, we may collect the following information:
- Personal Information: full name, mobile number, email address, billing and shipping address, delivery information, and account/login information where applicable.
- Order & Transaction Information: products purchased, order value and transaction details, payment method, order history, delivery and order status. Payment card, UPI, or other sensitive payment credentials are processed by our payment service providers and are not stored directly by SKINN18 unless specifically required and permitted by applicable law.
- Technical Information: IP address, browser and device type, operating system, pages visited, website interaction information, referring website, approximate location information, cookies and similar technologies.
2. How We Use Your Information
- Process and fulfill your orders.
- Process payments and verify transactions.
- Deliver your products.
- Communicate with you regarding your orders.
- Provide customer support.
- Manage your account, cart, and wishlist.
- Improve our website, products, and services.
- Personalize your shopping experience.
- Prevent fraud, abuse, and unauthorized transactions.
- Send promotional offers and marketing communications where permitted.
- Maintain website security.
- Comply with applicable legal and regulatory requirements.
3. Payments
- We use third-party payment service providers, including Razorpay, to process online payments.
- When you choose an online payment method, your payment information may be securely processed by the applicable payment provider in accordance with its own privacy policy and security practices.
- For Cash on Delivery orders where an advance delivery charge is collected online, the applicable advance payment may also be processed through Razorpay.
- SKINN18 does not request or store your complete card PIN, CVV, banking password, or other payment authentication credentials.
4. Shopify & Service Providers
- Our online store infrastructure is powered by Shopify. Shopify may process certain information necessary to operate our online store, including order, customer, payment, and technical information.
- We may also share necessary information with trusted third-party service providers involved in payment processing, order fulfillment, shipping and delivery, website hosting and technology, customer support, analytics, and marketing and communication.
- These service providers are provided only with the information reasonably necessary to perform their respective services.
5. Cookies & Tracking Technologies
- Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.
- Cookies may be used to keep products in your shopping cart, remember preferences, maintain login sessions, understand website usage, improve website performance, and provide relevant marketing or advertising where applicable.
- You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
6. Marketing Communications
- With your consent, or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, or other communication channels regarding new products, special offers, promotions, discounts, product updates, and other SKINN18 communications.
- You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.
- Transactional communications, such as order confirmations, payment notifications, shipping updates, and delivery information, may still be sent when necessary to fulfill your order.
7. Sharing of Information
- We do not sell or rent your personal information to third parties.
- We may share your information when reasonably necessary with payment processors such as Razorpay, Shopify and technology providers, shipping and logistics partners, customer support providers, analytics and marketing service providers, government authorities or law enforcement agencies where legally required, and professional advisors where necessary to protect our legal rights.
- We require service providers handling customer information to use it only for legitimate business purposes and, where applicable, to maintain appropriate security measures.
8. Data Security
- We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
- However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of your information.
9. Data Retention
- We retain personal information only for as long as reasonably necessary to complete transactions and provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal, tax, accounting, and regulatory obligations, and enforce our agreements and protect our legal rights.
- When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Your Rights
- Depending on applicable law, you may have rights regarding your personal information, including the right to request access to your personal information, request correction of inaccurate information, request deletion of information where legally permitted, withdraw consent where processing is based on consent, opt out of promotional communications, and raise a complaint regarding the handling of your personal information.
- To exercise these rights, you may contact us using the details provided below.
11. Children's Privacy
- Our website is not intended for children who are not legally permitted to use e-commerce services without appropriate parental or guardian involvement.
- We do not knowingly collect personal information from children in violation of applicable law.
12. Third-Party Links
- Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
- We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing them with personal information.
13. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.
- Any updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
- If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team.
- Phone: +91 8904097999 (tel:+918904097999)
- WhatsApp: +91 8904097999 (https://wa.me/918904097999)
- SKINN18 — A Brand by Crystal Creation
- Kunil Centre, First Floor
- Hampankatta, Mangalore
- Karnataka, India